Help!

You can contact the web administrators. We try to get to all issues within 1 business day, or at least communicate an accurate timeframe based on workload and technicality of the issue. 

You can also troubleshoot with in the info below. 

Help! I can't log in to the system!

• are you a registered user? - ask Joshua if you're not sure
• you had too many log-in attempts- talk to Joshua- he can reset your login
• Do you remember how to log in? If not check out the page titled "Getting Into the System" 

Help! Something on this page looks funny!

The easiest way to alert your approver to something that looks funny (either because of something you did, or something someone else did) is to submit the page for publishing and put a note in the subject line AND in the email. 

Help! I don't have access to something I think I should have access to!

Your access is controlled by your group, so there will be things you can't access. Some access is also restricted based on your user level. More advanced users may have access to more features.

This system gives administrators lots of variables for control of folders, pages, etc. we did our best, but if you don't have access to something you think you should have access to contact web administrators.

Help! I want this page to go live RIGHT NOW and I have to submit!

We will approve submitted pages as quickly as we can. Once you prove that you know how to use the system, your approval step will be taken away. Submitted pages will be approved quicker during regular office hours than on weekends or evenings. 

Help! I can't remember that thing we learned in the training!

All training resources are available online.