Career Services No-Show and Cancellation Policy for Advising and Testing

By scheduling an appointment or test with Career Services, you make a professional commitment. Canceling your appointment late or failing to show up can negatively impact your fellow students who could have taken advantage of that open time slot. The following policy will apply for career advising appointments and testing appointments.

  • Arrival later than 15 minutes for a career counseling appointment will be considered a no-show and the remainder of the appointment time will be forfeited. Arrival later than 5 minutes for a test will result in rescheduling.
  • Cancellations should be made at least 24 hours in advance during the hours of 8:00am-5:00pm, Monday through Friday. Late-night or weekend calls and emails will not be acceptable.
  • If you schedule a test through the Career Services office in Harrisonburg, you are expected to take the test in Harrisonburg. If you intended to schedule your test at EMU Lancaster and no-show or cancel late for your appointment in Harrisonburg, the No Show and Cancellation policy still applies and any previously paid proctoring fees to the Harrisonburg campus will not be refunded or transferred.

To cancel an appointment, please contact Career Services at 540-432-4131, or email the advisor you are scheduled to meet with.

First No-Show/Late Cancellation
If you no-show for a scheduled appointment or test, you will receive an e-mail informing you that you have missed a scheduled appointment with an offer to reschedule. If you have paid the test proctoring fee in advance, the fee will not be refunded. If you cancel in less than 24 hours, you will be allowed to reschedule.

Second No-Show/Late Cancellation
If you have a second no-show or late cancellation within one semester, you will not be allowed to schedule appointments or testing with Career Services for the remainder of that semester. You may access staff during Quick Question hours only for career-related questions. You may schedule appointments and testing again in the next semester. If you have paid the test proctoring fee in advance, the fee will not be refunded.

Excessive Cancellations and Rescheduling
A third consecutive appointment or testing cancellation/rescheduling within one semester, even if 24 hour notice is given, will be deemed excessive and will result in your inability to schedule appointments or testing for the remainder of the semester.

The final weeks of each semester are very busy with testing appointments; the calendar fills up quickly and individuals are often turned away due to the high demand.  If you are scheduled to take a test during the last 2 weeks of a semester and cancel that appointment, you will not be able to reserve another timeslot until the next semester begins.

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